Terms of service

Thank you for choosing freeinsup.

We are committed to providing our customers with the highest quality products and the best service.

If you would like to make a warranty claim or have any questions, please contact us by email: info@freeinsup.de, and we will get back to you within the next 1-3 business days.

In order to process your warranty claim, we need a receipt or proof of purchase from you.

INFLATABLE PADDLE BOARDS (ISUPS)

2-year limited manufacturer's warranty  on all inflatable paddle boards (iSUPs) from the date of purchase.

Within this period, we guarantee all exceptional defects in workmanship and materials.

We reserve the right, at our sole discretion, to either have the defective part or product professionally repaired or replaced with an equivalent product at no cost to you.

THIS WARRANTY OBLIGATION FOR PADDLE BOARDS AND INFLATABLE PADDLE BOARDS (iSUPs) DOES NOT APPLY TO CLAIMS SUCH AS: 

  1. Damage or defects caused by impact on materials or objects (stones, docks, other boards, etc.) were caused.
  2. Damage or defects caused by improper use.
  3. Damage or defects resulting from normal wear and tear.
  4. Damage or defects caused by transport, loading, unloading, dropping or handling outside the water. Including markings caused by overvoltage of the conveyor belts.
  5. Damage or defects caused by heel dents, also known as pressure dents.
  6. Damage or defects caused by improper storage at temperatures above 90°Find below 32°F.
  7. Damage or defects caused by overheating from direct sunlight while the appliance was not in use.
  8. Damage or defects caused by waves and/or impact on the sea/seabed.
  9. Damage or defects caused by storing the board in a closed, humid environment (e.g. in a wet board bag).
  10. Boards for rental, trade or teaching.
  11. Damage to the fin or fin box due to an impact on the fin.
  12. Damage caused by improper inflation (e.g. if you quickly inflate your inflatable paddle board with a high-pressure compressor, which can cause damage).
  13. Damage or defects caused by natural events such as floods, earthquakes, fires, etc. were caused.
  14. Damage or defects caused by improper installation or adjustment of bindings or foot straps.
  15. Damage or defects caused by improper emptying.
  16. Any damage other than manufacturing defects in material or workmanship.
  17. Any claim for consequential or incidental damages.
  18. Any coverage under this warranty will be void if any modifications, alterations or alterations have been made to the product that have not been expressly approved in writing.

Repaired items are subject to the availability of spare parts. We will do our best to customize colors and styles, but we cannot guarantee that you will get the same product back.

PADDLES

2 year limited manufacturer's warranty on all paddles from the date of purchase. Within this period, we shall be liable for unusual defects in workmanship and materials.

We reserve the right, at our sole discretion, to either have the defective part or product professionally repaired or replaced with an equivalent product at no cost to you.

THIS WARRANTY OBLIGATION FOR PADDLES DOES NOT COVER ANY COMPLAINT CONDITIONS, SUCH AS:

  1. Damage or defects caused by impacts with materials or objects (stones, boards, etc.) were caused.
  2. Chipping, cracking or severing of the blade as a result of an impact on an object or objects.
  3. Damage caused by a fall on the paddle.
  4. The paddle sinks.
  5. Damage or defects caused by improper use
  6. Damage or defects caused by transport, loading, unloading, dropping or handling outside the water.
  7. Damage caused by normal wear and tear.
  8. Damage or defects caused by waves and/or impact on the sea/seabed.
  9. Improper installation of the handle.
  10. Breakage or damage due to overstretching of the adjustable shaft.
  11. Breakage or damage to the adjustable mechanism due to improper use and/or maintenance.
  12. Paddles used in rental, trade or teaching.

BAG

2-year limited manufacturer's warranty on all bags from the date of purchase. Within this period, we shall be liable for unusual defects in workmanship and materials. We reserve the right, at our sole discretion, to either have the defective part or product professionally repaired or replaced with an equivalent product at no cost to you.

THIS GUARANTEE FOR BAGS DOES NOT COVER ANY COMPLAINT CONDITIONS, SUCH AS:

  1. Cracks, cracks, or holes caused by collision or abuse
  2. Zipper damage caused by improper use or improper care and maintenance.
  3. Damage caused by normal wear and tear.

ISUP PUMPS (MANUAL AND ELECTRIC)

2-year limited manufacturer's warranty on all iSUP pumps from the date of purchase. Within this period, we shall be liable for unusual defects in workmanship and materials. We reserve the right, at our sole discretion, to either have the defective part or product professionally repaired or replaced with an equivalent product at no cost to you.

For use with the iSUP electronic pump, please wait 5 minutes between dropping off inflatable boards or until the electric pump is no longer warm to the touch.

  1. Damage caused by normal wear and tear.
  2. Damage or defects caused by improper storage at temperatures above 90°Fand below 32°F .
  3. Damage or defects caused by transport, loading, unloading, dropping, or handling outside the water. Including markings caused by overvoltage of conveyor belts. 

LINEN

2-year limited warranty on all lines  from date of purchase. We guarantee all exceptional defects in workmanship and materials within this period. We reserve the right, at our sole discretion, to either have the defective part or product professionally repaired or replaced with an equivalent product at no cost to you.

THIS WARRANTY OBLIGATION FOR LINEN DOES NOT COVER ANY COMPLAINT CONDITIONS, SUCH AS:

  1. Damage or defects resulting from improper use.
  2. Damage caused by normal wear and tear.
  3. Damage caused by fin cuts.
  4. SUP leashes are not covered for use in the surf zone.