Terms of service

Thank you for choosing Freeinsup.

We are committed to providing our customers with the highest quality products and the best service.

If you wish to make a warranty claim or have any questions, please contact us by email: info@freeinsup.de, and we will get back to you within the next 1-3 business days.

In order to process your warranty claim, we need a receipt or proof of purchase from you.

INFLATABLE PADDLE BOARDS (ISUPS)

2-year limited manufacturer's warranty  on all inflatable paddle boards (iSUPs) from the date of purchase.

Within this period we guarantee for all exceptional workmanship and material defects.

We reserve the right, at our option, to have the defective part or product either professionally repaired or replaced with an equivalent product without to replace costs for you.

THIS WARRANTY OBLIGATION FOR PADDLE BOARDS AND INFLATABLE PADDLE BOARDS (iSUPs) DOES NOT APPLY TO CLAIMS SUCH AS:

  1. Damage or defects caused by impact with materials or objects (rocks, docks, other boards, etc.).
  2. Damage or defects caused by improper use.
  3. Damage or defects resulting from normal wear and tear.
  4. Damage or defects caused by shipping, loading, unloading, dropping or handling out of water. Including markings caused by overtensioning of the conveyor belts.
  5. Damage or defects caused by heel dents, also known as pressure dents.
  6. Damage or defects caused by improper storage at temperatures above 90°F and below 32°F.
  7. Damage or defects caused by overheating from exposure to direct sunlight while the device was not in use.
  8. Damage or defects caused by waves and/or sea/lake bed impact.
  9. Damage or defects caused by storing the board in a closed, humid environment (e.g. in a wet boardbag).
  10. Boards for rental, trade or teaching.
  11. Damage to the fin or fin box from an impact with the fin.
  12. Damage caused by improper inflation (e.g. using a high-pressure compressor to inflate your inflatable paddle board quickly, which can cause damage).
  13. Damage or defects caused by natural events such as floods, earthquakes, fire, etc.
  14. Damage or defects caused by improper assembly or adjustment of bindings or foot straps.
  15. Damage or defects caused by improper draining.
  16. Any damage other than manufacturing defects in materials or workmanship.
  17. Any claims for consequential or incidental damages.
  18. Any coverage under this warranty is void if any modifications, alterations or modifications have been made to the product not expressly approved in writing.

Repaired items are subject to the availability of replacement parts. We will do our best to match colors and styles, but cannot guarantee that you will get the same product back.

PADDLES

2-year limited manufacturer's warranty  on all paddles from the date of purchase. Within this period we are liable for unusual processing and material defects.

We reserve the right, at our option, to have the defective part or product either professionally repaired or replaced with an equivalent product without to replace costs for you.

THIS PADDLE WARRANTY OBLIGATION DOES NOT COVER CLAIM CONDITIONS SUCH AS:

  1. Damage or defects caused by impacts with materials or objects (stones, boards, etc.).
  2. Chipping, cracking, or detachment of the blade as a result of impact with an object or objects.
  3. Damage from falling on the paddle.
  4. The paddle is sinking.
  5. Damage or defects caused by improper use
  6. Damage or defects caused by shipping, loading, unloading, dropping, or handling out of water.
  7. Damage resulting from normal wear and tear.
  8. Damage or defects caused by waves and/or sea/lake bed impact.
  9. Improper installation of the handle.
  10. Breakage or damage due to overstretching of the adjustable shaft.
  11. Breakage or damage to the adjustable mechanism due to improper use and/or maintenance.
  12. Paddles used in rental, trade or teaching.

BAG

2-year limited manufacturer's warranty  on all bags from the date of purchase. Within this period we are liable for unusual processing and material defects. We reserve the right, at our sole discretion, to have the defective part or product either professionally repaired or replaced with an equivalent product at no cost to you.

THIS BAGS WARRANTY STATEMENT DOES NOT COVER ANY CLAIM CONDITIONS SUCH AS:

  1. Cracks, tears, or holes caused by crashes or abuse
  2. Zipper damage caused by misuse or improper care and maintenance.
  3. Damage resulting from normal wear and tear.

ISUP PUMPS (MANUAL AND ELECTRIC)

2-year limited manufacturer's warranty  on all iSUP pumps from the date of purchase. Within this period we are liable for unusual processing and material defects. We reserve the right, at our sole discretion, to have the defective part or product either professionally repaired or replaced with an equivalent product at no cost to you.

For use with iSUP electronic pump, please wait 5 minutes between putting down inflatable boards or until the electric pump turns on no longer warm to the touch.

  1. Damage resulting from normal wear and tear.
  2. Damage or defects caused by improper storage at temperatures above 90°F and below 32°F.
  3. Damage or defects caused by shipping, loading, unloading, dropping or handling out of water. Including markings caused by overtensioning of conveyor belts.

LINEN

2-year limited manufacturer's warranty  on all lines  from date of purchase. We guarantee against all exceptional workmanship and material defects within this period. We reserve the right, at our sole discretion, to have the defective part or product either professionally repaired or replaced with an equivalent product at no cost to you.

THIS LINEN WARRANTY COMMITMENT DOES NOT COVER CLAIM CONDITIONS SUCH AS:

  1. Damage or defects resulting from improper use.
  2. Damage resulting from normal wear and tear.
  3. Fin cut damage.
  4. SUP leashes are not covered for use in the surf zone.