Refund policy

FreeinSUP prides itself on quality products and excellent customer service. Our goal is to exceed your highest expectations for product quality and customer service.

WE DO NOT ACCEPT RETURNS FOR THE FOLLOWING SITUATION:

1, ISUP was used;

2, Damage or defects caused by outdoor use.

All items must be unused and in the original packaging in the same condition in which you received the item.

And before returning the item, you must first contact our customer service at info@freeinsup.de Contact.

Customer is responsible for return shipping costs. There is no restocking fee for unopened packages and we charge 10% of the price as an open restocking fee.

After we have received your return, we will process your exchange or refund request within 1-3 working days.

Your satisfaction guaranteed

We are confident that you will be impressed with the quality of our inflatable stand up paddle boards and accessories.

30 days warranty

Upon receipt, please inspect your order for obvious defects such as scratches and cracks.

If your order arrives damaged upon delivery, please email us within 24 hours to info@freeinsup.de.

It is important that you contact us immediately so that we can coordinate the details with our carrier within the timeframe allowed and solve the problem for you as soon as possible can.

You must contact us within 30 days.

Otherwise the damage will not be identified as a manufacturer defect or shipping damage and may not be covered by our warranty.

To complete your return, we need a receipt or proof of purchase. 

Return address:

3000 Lawrence Expy, Santa Clara, CA 95051

(please email us before sending the package back)

Refunds (if applicable)

Once we receive and inspect your return ( we do not accept inflated and used boards), we will send you an email to inform you that we have received your returned item.

We will also let you know if your refund is approved or denied.

If the refund is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a specified number of days.

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again.

Contact your credit card company. It may take some time before your refund is officially posted.

Contact your bank. A certain amount of processing time is often required before a refund is posted.

If you have done all of these and still have not received your refund, please contact us at info@freeinsup.de.

Exchange (if applicable)

We only replace items that are defective or damaged in transit to you.

If you would like to exchange it for the same item, email us atinfo@freeinsup.de and we will do our best to help you.