Refund policy

FreeinSUP prides itself on its quality products and excellent customer service. Our goal is to exceed your highest expectations for product quality and customer service.

WE DO NOT ACCEPT RETURNS FOR THE FOLLOWING SITUATION:

1, ISUP was used;

2, Damage or defects caused by outdoor use.

All items must be unused and in the original packaging in the same condition in which you received the item.

And before returning the item, you must first contact our customer service at  info@freeinsup.de .

There is no restocking fee for unopened packages, and we charge 10% of the price as a restocking fee for opened items.

After we receive your Rüreturn, we will process your request for an exchange or refund within 1-3   business days.

Guarantees your satisfaction

We are sure that you will be impressed by the quality of our inflatable stand up paddle boards and accessories.

30 days guarantee

Upon receipt, please check your order for obvious defects such as scratches and cracks.

If your order arrives damaged upon delivery, please notify us within 24 hours by emailing info@freeinsup.de.

It is important that you contact us immediately so that we can coordinate the details with our carrier within the allowed time frame and resolve the issue   as soon as possible.

You must contact us within 30 days.

Otherwise, the damage will not be identified as a manufacturer's defect or shipping damage and may not be covered by our warranty.

To complete your return, we require a receipt or proof of purchase. 

Rücksendeadresse:

3000 Lawrence Expy, Santa Clara, CA 95051

(please send us an email before returning the package)

Refunds (if applicable)

As soon as we receive and inspect your return  (we do not accept inflated and used boards), we will send you an email to inform you that we have received your returned item.

We will also notify you of the approval or rejection of your refund.

If the refund is approved, your refund will be processed and a credit will be automatically transferred to your credit card or original payment method within a certain number of days.

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again.

Contact your credit card company. It may take some time before your refund is officially posted.

Contact your bank. Often, a certain processing time is required before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at info@freeinsup.de.

Exchange (if applicable)

We will only replace items that are defective or damaged in transit to you.

If you want to exchange it for the same item, send us an email at info@freeinsup.de and we will do our best to help you.